At Main d’Or by Grace, we are committed to providing a professional, comfortable and high-quality hairdressing experience for every client. Please read our Booking Policy carefully before making a booking.
By making an appointment with Main d’Or by Grace, you acknowledge that you have read, understood and agreed to the terms below.
1. APPOINTMENTS & BOOKINGS
All appointments must be booked in advance.
A booking is only considered confirmed once the required payment or deposit has been received and the appointment has been confirmed by Main d’Or by Grace.
Submitting a booking request does not automatically guarantee an appointment. Availability must be confirmed before your appointment is considered final.
Please ensure that all information provided during the booking process is accurate, including your name, contact details, selected service and preferred appointment date.
2. DEPOSITS & PAYMENTS
A deposit is required to secure an appointment unless the full service price is paid at the time of booking.
The required deposit amount depends on the service selected.
The deposit is part of the total service price and is not an additional charge.
Where the full service price has been paid in advance, no further payment will normally be required, unless additional services or agreed additional charges are requested.
Any outstanding balance must be paid according to the payment arrangements provided by Main d’Or by Grace.
3. CANCELLATIONS
If you need to cancel your appointment, please contact us as soon as possible.
Cancellation requests should be made 72 hours in advance to allow us to offer the appointment to another client.
Deposits may be non-refundable where an appointment is cancelled at short notice or where the client fails to attend. Please contact us if you need to cancel so that we can advise you according to the circumstances.
4. RESCHEDULING
We understand that circumstances may change.
If you need to reschedule your appointment, please contact us as early as possible, at least 72 hours in advance.
Where sufficient notice is provided, we may allow your deposit to be transferred to a new appointment, subject to availability.
Repeated rescheduling or last-minute changes may result in the loss of the deposit.
5.LATE ARRIVALS
Clients are allowed a maximum grace period of 15 minutes after their scheduled appointment time.
If you arrive within 15 minutes of your scheduled appointment time, your appointment may still proceed, depending on the remaining time available.
From 20 minutes late, the appointment will be considered a no-show and the deposit will be forfeited.
Please contact us as soon as possible if you expect to be late. However, notifying us of your delay does not guarantee that the appointment can be kept beyond the 15-minute grace period.
We reserve the right to refuse the service if the delay affects the appointment schedule or prevents the service from being completed properly.
6.NO-SHOWS
Failure to attend an appointment without prior notice will be treated as a no-show.
Deposits paid for missed appointments may be forfeited.
Clients who repeatedly fail to attend appointments may be required to pay the full service price in advance for future bookings or may no longer be able to book appointments.
7. HAIR PREPARATION
Clients are responsible for following any preparation instructions provided for their selected service.
Please ensure that your hair is prepared according to the requirements of the service booked.
If your hair requires additional preparation, detangling, treatment, removal or other work that was not included in the original booking, additional charges may apply.
Any additional service or charge will be discussed with the client before proceeding.
8. HAIR LENGTH & SERVICE PRICES
Most of our prices listed on our website are based on Mid-Back length, unless otherwise stated.
Additional charges may apply for longer lengths.
A £20 discount applies to shorter-length braids, where applicable.
Please select the correct hair length when booking. If you are unsure which length applies to your desired hairstyle, please contact us before making your booking.
9. SERVICE CHANGE
Please select your service carefully when making your booking.
If you wish to change your hairstyle or service after booking, please contact us as soon as possible.
Changes may be subject to availability, additional time and/or additional charges.
We cannot guarantee that a requested change can be accommodated on the day of the appointment.
10. CHILDREN’S APPOINTMENTS
Parents or guardians are responsible for ensuring that children attend their appointments with appropriate supervision.
Please inform us of any relevant requirements or considerations when making a booking for a child.
The applicable children’s hairstyle deposit must be paid to secure the appointment.
11. ADDITIONAL SERVICES & CHARGES
Additional charges may apply where a client requests services, treatments, hair length or other requirements that were not included in the original booking.
No additional service will be carried out without the client’s agreement.
12. REFUNDS
Payments and deposits are subject to the terms of this Booking Policy.
Where a refund is applicable, it will be considered according to the circumstances of the booking and the service involved.
Deposits are generally intended to secure appointment time and may therefore be non-refundable in cases of late cancellation, rescheduling outside the permitted conditions or no-show.
13. CLIENT RESPONSABILITIES
Clients are expected to:
- Provide accurate information when booking.
- Select the correct service.
- Arrive on time.
- Follow any preparation instructions provided.
- Inform us as soon as possible of any changes or issues affecting the appointment.
- Treat staff and the premises with respect.
Main d’Or by Grace reserves the right to refuse or discontinue a service where behaviour is inappropriate, abusive, threatening or disrespectful.
14. APPOINTMENTS CONFIMATION
A booking request is not a confirmed appointment until the required payment or deposit has been received and the booking has been confirmed by Main d’Or by Grace.
Please check your email or other contact method provided during booking for confirmation and any appointment information.
15. ACCEPTANCE OF THIS POLICY
By booking an appointment with Main d’Or by Grace, you confirm that you have read, understood and agreed to this Booking Policy.
If you have any questions about our Booking Policy before making a booking, please contact us directly.
Thank you for choosing Main d’Or by Grace.